My unit will not run. What should I do?
My unit is leaking down.
My unit is leaking fluid.
My unit is stuck in the up position.
My unit will run one way but not the other.
What replacement hydraulic oil do I use?
How do I refill my actuator with fluid?
Can I send my unit in for repair?
How do I purchase replacement parts?
Is my unit still under warranty?


My unit will not run. What should I do?

1. Try re-setting the circuit breaker. The circuit breaker is located on the red wire coming off the positive post of the battery. Press in the small tab located on the side. The circuit breaker is now reset. If this does not fix the problem, proceed to the next step.

2. Check the 5 amp fuse on the 16 gauge purple wire connected to the toggle switch. If fuse is blown, replace. If fuse is in working condition and receiving continuity, proceed to the next step.

3. Jump power cord directly to 12V battery. This is done by following the black power cord coming out of the unit’s motor for approximately 6 feet until the disconnect is found. Disconnect the power cord from the wire assembly and locate the 10 gauge black and white wires. By using a flat tipped screwdriver, release the black and white wire from the connector by depressing the terminal on each wire. Now the black and white wires can be directly jumped to a 12V battery by touching the white wire to the positive post of the battery and the black wire to the negative post of the battery at the same time. Reversing this connection will run the unit in the opposite direction.

Jumped wires to battery and the motor runs:
Repeat step 1 & 2. Check circuit may be tripped or fuse may not be working correctly. Check all wire connections to make sure a wire hasn't come loose. If problem is still not resolved the wire assembly (part no. 7014) may need to be replaced. If your unit is less than one year old, fill out an RMA request form to replace the parts or contact your local dealer.

Jumped wires to battery and the motor did not run:
There may be a problem with the brushes or armature contained in the actuator. Replacement of the actuator (part no. 7050) is required. If your unit is less than one year old, fill out an RMA request form to replace the parts or contact your local dealer.

My unit is leaking down.

Model 7050 Hydraulic Actuator
Run the unit up and down 2 times continuously to see if the actuator holds pressure. If it does not hold pressure, raise the unit all the way up, loosen the manual relief valve locate on the bottom side of the actuator and let the actuator leak half way down. At this point tighten back the relief valve, raise the unit up and see if it holds pressure. If the problem is not resolved, the actuator should be replaced. If your unit is less than one year old, fill out an RMA request form to replace the parts or contact your local dealer.

Model DCH2500 Hydraulic Pump
Make sure there are no external leaks and that the hydraulic lines are tight. Open the fill plug located on the side of the hydraulic reservoir (port side). Fill with fluid (link to What replacement hydraulic oil do I use?)and run the unit up and down four times. After running four times, make sure the unit is all the way up and replace the fill plug. If the problem is not resolved, try raising the Power-Lift or Tilt & Trim all the way up and support with jack or hoist. Disconnect the bottom line from the cylinder at the pump. Cap the line off with a 3/16” inverted flare cap. Then release the hoist or jack. If the unit leaks down, replace the hydraulic cylinder. If it does not leak down, replace the pump. If your unit is less than one year old, fill out an RMA request form to replace the parts or contact your local dealer.

My unit is leaking fluid.

Model 7050 Hydraulic Actuator
Make sure the bottom bolts have a torque of 150 inch pounds. If the unit is still leaking replace the actuator. If your unit is less than one year old, fill out an RMA request form to replace the unit or contact your local dealer.

Model DCH2500 Hydraulic Pump
Make sure the hydraulic lines are tight. If the unit is still leaking, the pump must be replaced.  If your unit is less than one year old, fill out an RMA request form to replace the unit or contact your local dealer.
 
My unit is stuck in the up position.

The unit is probably low on fluid. See filling instructions below: tilt/trim fluid or automatic transmission fluid can be used.

Model 7050 Hydraulic Actuator
Remove the top fill plug and the side level plug. Pour fluid into the top fill hole until it reaches the side level hole. With both plugs left out, raise the unit up and down 4 times to bleed out any air or excess fluid. Bring the actuator to middle stroke position and replace both plugs. If the problem is not resolved, the actuator should be replaced. If your unit is less than one year old, fill out an RMA request form to replace the parts or contact your local dealer.

Model DCH2500 Hydraulic Pump
Remove the fill plug from the side of the hydraulic reservoir. Fill the reservoir with fluid. With the plug left out, run the unit up and down 4 times to bleed out any air and excess fluid. Bring to the top position and replace the plug. If the problem is not resolved, the pump should be replaced. If your unit is less than one year old, fill out an RMA request form to replace the parts or contact your local dealer.

My unit will run one way but not the other?
Unplug the relays on the wire assembly and swap positions. If the unit will now run in the opposite direction one relay is bad and needs to be replaced. If the unit will not run in the opposite direction there is problem in the wire assembly (part no. 7014). If your unit is less than one year old, fill out an RMA request form to replace the parts or contact your local dealer.

What replacement hydraulic oil do I use?
2216 Mystic Oil or 20W / 30W non detergent oil can be used.

How do I refill my actuator with fluid?
Check installation manual for instructions: PL-65 Manual page 8

Can I send in my unit for repair?
We do not repair or replace units out of warranty. If your unit is in warranty, fill out an RMA form. If your unit is not covered under warranty, replacement parts can be purchased. Contact your dealer or customer service.

How do I purchase replacement parts?
You can purchase replacement parts through your local dealer or by contacting customer service. If your product is covered under warranty, a RMA form must be filled out.

Is my unit still under warranty?
New CMC units are warranted for one (1) year from date of purchase against defects in workmanship and / or materials in the hydraulic system and five (5) years from date of purchase against defects in workmanship and / or material in the structure assembly. Please see limited warranty link for more details.